Refund and Cancellation Policy (Subscriptions and Class Bookings)

Last updated: February 2026

Overview

This policy explains:

• How to cancel a Movement Atlas subscription and what happens after cancellation
• When subscription fees are refundable (generally not)
• How refunds work for marketplace bookings (classes/sessions/events booked through the platform)
• How to request help or dispute a refund decision

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Subscription cancellation

You can cancel your Movement Atlas subscription at any time:

• From your account settings, or
• By contacting hello@movementatlas.com

After you cancel:

• Your subscription stays active until the end of the current billing period (monthly or annual).
• You keep full access until that date.
• After the billing period ends, your account is downgraded and you lose access to premium features.
• Export any data you want to keep before the subscription expires.

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Subscription refunds (software service)

Subscription fees are non-refundable, except where mandatory consumer protection law requires otherwise.

This applies to:

• Monthly subscription fees
• Annual subscription fees
• Add-ons and upgrades
• One-time setup/onboarding/customization fees (once the service has been initiated)

Additional detail:

• Monthly subscriptions: If you cancel mid-month, you keep access until the period ends, but no refund is issued for unused days.
• Annual subscriptions: If you cancel mid-year, you keep access until the end of the 12-month period, but no partial/prorated refund is issued.

EU/UK: 14-day cooling-off period

If you are a consumer resident in the EU or UK, you may have the statutory right to withdraw within 14 calendar days of entering the contract.

To exercise this right:

• Email support@movementatlas.com
• Use the subject line: “Cooling-Off Withdrawal”
• Include your account email and order date

Refunds (when applicable) are issued within 14 days to the original payment method.

Note: If you consent to immediate provision of the digital service, the right of withdrawal may lapse once full performance has begun. Where withdrawal is exercised after partial performance, a proportionate amount may be retained.

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Marketplace booking refunds (classes, sessions, events)

This section applies to payments made by end-users (students/customers) for classes, sessions, or events offered by businesses/instructors/studios on the Movement Atlas platform.

Movement Atlas applies a standardized refund matrix across the marketplace.

Standard booking refund matrix

How cancellation time is measured

• Cutoffs are measured from the scheduled class start time shown at booking, using the time zone of the class location.
• Cancellations made in the app/web are timestamped server-side; the server timestamp is authoritative.

Wallet credit rules

Wallet credit issued under the matrix:

• Expires 90 days from the date of issue
• Can be applied to any marketplace booking
• Is non-transferable
• Is not refundable to cash and not exchangeable for currency, except where required by law

Operator overrides

Operators may offer terms more generous than the standard matrix (e.g., longer free-cancellation window).

• Operators may not offer terms that are less favorable than the matrix.
• Any operator-specific override is disclosed at booking and recorded against the booking.

Disputes

If you believe a refund decision is incorrect (for example, attendance was misrecorded):

• Contact support@movementatlas.com within 14 days of the class.
• Movement Atlas will investigate (including system logs and provider records) and respond within 5 business days.
• While a dispute is open, automatic refund and payout execution for the booking is paused.
• You may appeal within 14 days as described in the Dispute & Chargeback Policy.

Refund timing

• Cash refunds are returned to the original payment method within 5–10 business days.
• The time for the refund to appear depends on your bank or card issuer.

India consumer protection carveout

Nothing in the marketplace section limits any non-waivable rights under the Consumer Protection Act, 2019 or other applicable Indian consumer law. Where Indian law provides a stronger remedy, that remedy applies.

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Exceptions (case-by-case)

In addition to the rules above, refunds may be considered in limited circumstances:

• Duplicate charges: If you were charged more than once for the same billing period or booking due to a system error, the duplicate charge will be refunded.
• Service unavailability: If the service has downtime exceeding 72 consecutive hours due to issues on Movement Atlas’s end, a partial credit may be issued at Movement Atlas’s discretion.
• Legal requirements: Refunds will be provided where required by applicable consumer protection law.

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Payment processing

Payments are processed through Stripe and Razorpay:

• Razorpay processes payments in INR when both you and the class provider are in India.
• Stripe processes all other payments, including international and card payments.

When refunds apply, they are processed back to the original payment method (typically within 5–10 business days).

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How to request help, cancellation, or a refund review

Email is the fastest option. Include your registered email address, account name, and the reason for your request.

• General email: hello@movementatlas.com
• Support (refunds/disputes): support@movementatlas.com

Mailing address:

• 8 The Green, Suite R, Dover, DE 19901, United States

Movement Atlas typically responds within 2 business days.

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Policy changes

Movement Atlas may update this policy from time to time. Updates will be posted with a revised “Last updated” date. Continued use of the service after changes means you accept the updated policy.